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Our response to the COVID-19 virus

We are doing everything possible to mitigate the impact of this pandemic on our customers.

As an essential service, supplying energy to people all over Western Australia, Source Energy Co. (Source) is doing everything possible to mitigate the impact of this pandemic on our customers.

Our response to the COVID-19 crisis is two-fold, as we work to protect the safety and wellbeing of our people and customers, as well as protecting our ability to continue to provide the essential service of energy to our customers.

To help all our customers, particularly those financially affected by COVID-19, we are offering a free 15 minute consultation to provide advice on how to reduce their energy usage.

For our residential customers:

Similar to the support measures announced by the State Government to support those impacted by COVID-19, Source will be assist our customers with the following;  

  • Zero increase to the cost of electricity tariffs for all residential customers in the 2020/21 financial year.
  • No WA household customer of good standing prior to 23 March and now experiencing financial hardship as a result of COVID-19 will have their power disconnected until 30 September 2020.
  • No interest or late fees will be charged for those experiencing financial hardship as a result of COVID-19 until further notice.

If you are facing financial hardship please contact us as soon as possible and we can work together to make it easier to manage your bills and avoid getting into debt

Recently we contacted our customers about of the latest State Government announcement, including the expansion of the Energy Assistance payment– a rebate given to concession card holders, which was recently doubled to $610 per year. For more information on how to apply for the Energy Concession Extension Scheme please see our FAQs or contact call us directly on (08) 6500 1243.

We have also applied government advice including social distancing and hygiene protocols and we have taken steps to enable much of our office-based workforce to work from home. These teams are using the benefits of technology to continue to collaborate and to support current and future customers with their evolving needs in this ever changing environment. Our offices will remain open for essential activities only.

ATCO and Source are constantly monitoring, meeting and re-assessing the situation as it relates to our business and we are working with our partners to ensure they have plans in place that support local health authority guidance.

If you are directly impacted by COVID-19 or are experiencing financial hardship, please contact us as soon as possible and we can work together to make it easier for you to manage your bills.

To our customers, please stay safe—we look forward to lending you our support through this challenging time.

For general enquiries please call us on (08) 6500 1243, we are open Monday to Friday 9am – 5pm.

Or to contact us for a free 15 minute consultation regarding COVID-19 and payments, email accounts@sourceenergyco.com

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