Complaints & Disputes

We want to ensure that you are happy with your service from Source.

If you have a complaint or feedback, we want to hear about it and we want to fix it!

Phone

Call us on 08 6500 1243

Email

Please send your concern to us at accounts@sourceenergyco.com

Post

Write to us:

Source Energy Co.

Level 12, 2 Mill Street Perth WA 6000

How long will it take for us to respond?

We are committed to responding, and ideally solving all complaints and disputes as quickly as possible.

We may respond to to request further information regarding your complaint to address your issue correctly.

If at any stage you are not satisfied with the manner in which your complaint is being dealt with you have the right to ask that your complaint be considered by a senior staff member at Source.

Still not Satisfied?

If after contacting us through the channels provided, you are still not happy with the resolution you may contact the either:

Public Utilities Office

Phone 08 6551 2777

Consumer Protection

Phone 1300 304 054 We do request that you contact us first so we have the opportunity to resolve your complaint.