Complaints & Disputes
We want to ensure that you are happy with your service from Source.
If you have a complaint or feedback, we want to hear about it and we want to fix it!
Write to us:
Source Energy Co.
Level 12, 2 Mill Street Perth WA 6000
How long will it take for us to respond?
We are committed to responding, and ideally solving all complaints and disputes as quickly as possible.
We may respond to to request further information regarding your complaint to address your issue correctly.
If at any stage you are not satisfied with the manner in which your complaint is being dealt with you have the right to ask that your complaint be considered by a senior staff member at Source.